Customer engagement is talked about a lot in banking. And with good reason. Engaged customers are the ones most likely to respond to offers, provide useful feedback, participate in positive..

Banks are some of the most data rich organisations on the planet, but the value of that data is rarely realised as much of it sits in silos. Data is often trapped in legacy systems that cannot..

Traditional banking organisations hold a lot of advantages, they have bigger, more trusted brands, longer relationships with more customers and more data to power decisions. So, with so many cards..

Finance can often be perceived as complicated and boring, but it is also fundamentally important to the way we live our lives, as well as our mental wellbeing. People with problem debt are twice..

Partnering to accelerate digital innovation isn’t a new concept for most banks, with 80% of the top 100 banks globally reporting that they have at least one fintech partnership. Banks have..

Banks across the globe have been driving for innovation at-scale for some years now, but progress sometimes seems glacially slow. Delivering significant growth and results from new processes,..

Challenger banks are growing account numbers at astonishing rates. Unfettered by legacy infrastructure and able to leverage their agile, tech-centric cultures, they are able to create flawless..

A high proportion of banks are behind where they’d want to be on their digital transformation programmes. Significant investment has gone into these programmes, but many state that they haven’t..

Challenger banks have gained a foothold in the banking market and their market penetration is increasing. 62% of customers currently use at least one financial product from non-traditional firms..

Banks are fully cognisant of the fact that in order to remain relevant and competitive, they need to be on a flight path to a completely customer-centric operation. The key to achieving this is a..